Vi er klar til at hjælpe dig!

Man og tors: 08:00 - 18:00
Tirs, ons, fre: 8:00 - 16:00
Weekend og helligdage: 08:30 - 15:00

Bestil en tid:
VivaNeo København
 +45 78 77 36 13
✉ copenhagen[at]vivaneo.dk

VivaNeo Ciconia Aarhus
 +45 78 773652
✉ aarhus[at]vivaneo.dk

Vi glæder os til at høre fra dig!


We take the protection of your personal data very seriously and strictly adhere to the provisions of data protection laws. Personal data is only collected on this website to the extent that is technically and organisationally required. Collected data is not sold under any circumstances. The following policy provides an overview of how we ensure such protection and what kinds of data are collected for what purposes.

§ 1 Limitation of liability, no contractual relationship

The contents of this website have been created with the utmost care. However, the provider assumes no responsibility for the accuracy, completeness or timeliness of the content provided. Contributions identified by name reflect the opinion of the respective author and not necessarily that of the provider. The mere use of the provider’s website does not establish a contractual relationship between the user and the provider. In this respect, there can be no contractual or quasi-contractual claims against the provider. If use of the website should lead to a contractual relationship, the following limitation of liability shall apply purely as a precaution: In this respect, there can be no contractual or quasi-contractual claims against the provider. If use of the website should lead to a contractual relationship, the following limitation of liability shall apply purely as a precaution: The provider shall be liable in cases of intentional acts or omissions, and gross negligence as well as in the event of a violation of an fundamental contractual obligation (cardinal obligation). The provider shall only be liable for losses typical for the contract which were foreseeable upon conclusion of the contract resulting from a slightly negligent breach of cardinal obligations by it or one of its legal representatives or vicarious agents. In the case of a slightly negligent breach of obligations that are not cardinal obligations, the provider shall not be liable. Liability for losses that fall within the scope of protection of a guarantee or assurance given by the provider, liability for claims under the Product Liability Act and losses resulting from injury to life, body, or health remain unaffected by the aforementioned.

§ 2 External links

This website contains links to third party websites (“external links”). These websites are the responsibility of the respective operator. The provider checked whether the third party content of external links contained any legal violations when first linked. At that time, there were no legal violations. The provider has no influence on the current and future design or content of the linked sites. The use of external links does not mean that the provider claims the content behind the reference or link as its own. Constant monitoring of these external links by the provider without specific indications of legal violations is not reasonable. Upon becoming aware of any legal violations, links of this kind shall be deleted without delay.
In the ruling of 12 May, 1998 – 312 O 85/98 – “Haftung für Links” (Liability for links), the Regional Court of Hamburg decided that by placing a link, one may be held jointly responsible for the content of the linked page. According to the Regional Court, this can only be prevented by expressly dissociating oneself from this content. We hereby expressly dissociate ourselves from all of the content of all sites linked to from this site. This statement applies to all links on our homepage. The content of linked pages is the exclusive responsibility of their Operators.

§ 3 Availability of the website

The provider shall endeavour to ensure that the service can be accessed without interruption. However, downtime cannot be excluded even with the utmost care. The provider reserves the right to change or discontinue its offering at any time.

§ 4 Copyright and related rights

The content published on this website is subject to German copyright law and ancillary copyright law. All utilisation not permitted under German copyright law and ancillary copyright law requires prior written consent from the provider or the respective rights holder. This applies in particular to reproduction, editing, translation, storage, processing or reproduction of content in databases or other electronic media and systems. Content and rights of third parties are marked as such. The unauthorised reproduction or forwarding of individual items of content or complete pages is not permitted and is punishable by law. Only the production of copies and downloads for personal, private and non-commercial use is permitted.
Links to the provider’s website are welcome at any time and do not require consent from the provider of the website. The display of this website in other formats is only permitted with consent.

§ 5 No notice of warning without prior contact

If the content or form of these pages violate third party rights or legal provisions, we ask that you notify us accordingly without charge. In order to avoid unnecessary disputes and costs, we ask that you contact us in advance in the case of issues regarding competition law, copyright law, data protection law or any other problems. We guarantee that passages or procedures against which justified objections are raised shall be removed without delay without requiring you to seek legal counsel. A possible legal violation may not be removed from these pages by the protective rights holder itself without consent. Please note that we shall otherwise reject costs notes for legal assistance as unfounded with reference to your duty to minimise damages and if necessary shall submit a counterclaim for violation of the aforementioned provisions.

§ 6 Data processing on this website

Our server automatically collects and stores information that your browser sends to us in log files. This includes:
- browser type/version
- operating system used
- referrer URL (the page visited previously)
- host name of the accessing computer (IP address)
- time of the server request.
Such data cannot be linked to the identity of specific individuals by us. This data is not combined with other data sources.

§ 7 Cookies

Cookies are small text files that are placed on your computer by the websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The use of cookies is now standard for most websites. If you are uncomfortable with the use of cookies, you can manage and control them through your browser, including removing cookies by deleting them from your ‘browser history’ (cache) when you leave the site.

Types of cookies:

‘Session’ cookies remain in your browser during your browser session only, ie until you leave the Website.

‘Persistent’ cookies remain in your browser after the session (unless deleted by you).

‘Performance’ cookies collect information about your use of the website, such as webpages visited and any error messages; they do not collect personally identifiable information, and the information collected is aggregated such that it is anonymous. Performance cookies are used to improve how a website works.

‘Functionality’ cookies allow the website to remember any choices you make about the website (such as changes to text size, customised pages) or enable services such as commenting on a blog.

§ 8 Forms

In the forms provided on the website, we only ask for the necessary information. We assume no liability for information that you provide to us in addition to this. The information provided to us is only collected, processed and stored for the stated purpose.

§ 9 Google Analytics

This website uses Google Analytics, a web analysis service from Google Inc. (‘Google’). Google Analytics uses ‘cookies’, i.e. text files which are stored on your computer to help analyse your use of the website. The information generated by the cookie regarding your use of this website is usually transmitted to Google’s server in the USA and saved there. If IP anonymisation is activated on this website, your IP address will first be truncated by Google within the member states of the European Union or in other signatory states party to this agreement across the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. IP anonymisation is active on this website. Google uses this information on behalf of the operator of this website to evaluate your use of the website, to compile reports about website activity and to provide the website operator with further services associated with website usage and Internet usage. Google will not associate the IP address transferred by your browser as part of Google Analytics with any other data held by Google. You can prevent the storage of cookies by selecting the corresponding setting in your browser software; however we advise against this because in this case not all of the functions of this website can be fully utilised. You may, moreover, prevent the data generated by the cookie which relates to your use of the website (incl. your IP address) from being recorded by Google, as well as the processing of such data by Google, by downloading and installing the browser plug-in available at the following link: tools.google.com/dlpage/gaoptout. As an alternative to the browser add-on or in browsers on mobile devices, please click this link to prevent collection by Google Analytics within this website in the future (opt out only works in the browser and only for this domain). This stores an opt out cookie on your device. If you delete your cookies in this browser, you must click this link again.

§ 10 Google AdWords

Our website uses Google AdWords, one of Google Inc.’s online advertising platforms, in which Conversion-Tracking is used. When a Google-Ad is clicked on our website, this tool will put a cookie on your PC. The cookie has no personal traceability and will expire after 30 days. When visiting our website as a user and cookies are functioning, with the help of Google we will be able to recognise that you have clicked on the relevant advert and have been forwarded to our page. Each Google AdWords customer is allocated a different cookie which collects data and produces Conversion-Statistics for them. Cookies cannot be tracked through AdWords customers' websites. With the data we gain through conversion-cookies we are able to create conversion-statistics for AdWords-clients. We are then able to find out the total number of users who have reacted to our advert and clicked through to our website. This process does not allow us to receive any personal information about the user. If you would like to opt out of these tracking methods, deactivate the Google-Conversion-Tracking settings in your browser. Click the Help option in your browser for more information. To understand more about Google’s data protection regulations, visit http://www.google.de/intl/en/policies/privacy/.

§ 11 Hotjar

To improve the user experience, this website uses Hotjar software (https://www.hotjar.com, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe). With Hotjar, user behaviour (mouse movements, clicks, scroll height etc.) on websites can be measured and evaluated. To this end, Hotjar places cookies on users’ end devices and can store user data, for example such as browser information, operating system, time spent on the site etc. in anonymised form. You can prevent such data processing by Hotjar by deactivating the use of cookies and deleting active cookies in your browser settings. Further information on data processing by Hotjar is available here

§ 12 MaTelSo

For the purpose of improved assessment of the channels through which, for example, website calls are generated, this website uses the call tracking tool from MaTelSo to track phone calls. MaTelSo is a German provider (MaTelSo GmbH, Heilbronner Str. 150, 70191 Stuttgart, Germany, www.matelso.de). The tool is linked to reporting using Google Analytics. Further information is available at: https://www.matelso.de/.

§ 13 Newsletter

If you wish to receive our newsletter, we require a valid email address as well as information that allows us to check that you are the owner of the email address provided or that the owner consents to receipt of the newsletter. Further data is not collected. Your consent to the storage of the data and email address as well as their use to deliver the newsletter can be revoked at any time.

§ 14 The use of Facebook Pixel

This website utilises Facebook Inc.‘s analytical tool ‘Facebook Pixel‘. This feature uses Conversion Tracking, Conversion Optimization, Target Group Retargeting, Dynamic Ads, Custom Conversions, and an extended comparison to this, to present visitors of this website as part of the social networking Facebook experience interest-related advertising (“Facebook-Ads”). Therefore, a corresponding Facebook tag has been implemented on this website. A direct connection to the Facebook server is made through this tag when visiting the website. This information is then sent to the Facebook server and assigned to your personal Facebook user account. For more information on how Facebook collects and uses data, as well as your rights and ways to protect your privacy, view the privacy policy at https://www.facebook.com/about/privacy/. Alternatively, you can disable the "Custom Audiences" remarketing feature at https://www.facebook.com/settings/?tab=ads#_=_. You must be logged in to Facebook to do so.

§ 15 Usage of Google Maps and Google Fonts

This website uses Google Maps API from Google Inc. to show the location of our clinics on an interactive map. When using Google Maps on this website, user information and a user's IP address will be transferred and stored on Google's servers in the USA. 

Under its data protection policy, Google does not pass this information on to third parties, but does make exceptions to this rule. This means that data collected in this way may be provided to third party where such is required under USA legislation or where such data is processed by third parties on Google's behalf. More information on Google Inc.'s data protection policy: http://www.google.com/policies/privacy/.

You can also disable Google Maps to stop your personal data from being transmitted to Google. To do so, disable Java Script in your browser. Please note that doing so means that it will no longer be possible to use our branch locator.

The Google Fonts API is designed to limit the collection, storage, and use of end-user data to what is needed to serve fonts efficiently. Use of Google Fonts is unauthenticated. No cookies are sent by website visitors to the Google Fonts API. Requests to the Google Fonts API are made to resource-specific domains, such as fonts.googleapis.com or fonts.gstatic.com, so that your requests for fonts are separate from and do not contain any credentials you send to google.com while using other Google services that are authenticated, such as Gmail.

§ 16 Right of access

You have the right to access information regarding your stored personal data, its origin and recipient, and the purpose of storage at any time. Access to the stored data is provided by our data protection officer.

§ 17 Further information

Your trust is important to us. We are available to provide you with information and answer questions regarding the processing of your personal data at any time. If you have questions that are not answered by this privacy policy or if you would like more detailed information, please do not hesitate to contact our data protection officer.

§ 18 Applicable law

The law of the Federal Republic of Germany respectively the law of the Republic of Austria applies exclusively.

Please contact the relevant state data protection officer if you have any further questions.



Vi er klar til at hjælpe dig!

Du er velkommen til at kontakte os!

Man-Fre: 08:00-15:00
Weekend og helligdage: 8:30-15:00

Bestil en tid:
 +45 78 77 36 13
✉ copenhagen[at]vivaneo.dk

VivaNeo Ciconia Aarhus
 +45 78 773652
✉ aarhus[at]vivaneo.dk

Vi glæder os til at høre fra dig!